If you do not report the damage within 24 hours, we cannot do anything about this as this is a term agreed with our couriers and we cannot make any exceptions for anyone. Please be assured we shall do our utmost to resolve all issues regarding our products swiftly and to the benefit of our customers unless the underlying issue is caused directly or indirectly by the customer or by the actions/instructions of the customer.Our Nano Coated Glassware range is fully hand finished ensuring each piece is finished to the same high quality. Due to this process the finished items can occasionally have slight imperfections within the glass or glaze which would appear as a mark or bubble. This would be nothing to worry about but we are on hand to help, if the issue can be viewed from 2m in natural lighting then we are more than happy to discuss the options to best suit your needs should this arise. All our stone basins are hand crafted using modern true stone powder and resin and crafted with a high quality Satin or gloss finish, stone resin basins create a stunning architectural focal point of any bathrooms. With sharp lines, modern designs and UK standard outlets any item in the Colossum range offers a touch of sophistication to this bathroom essential. With an ever expanding range of styles and sizes; you are sure to find the perfect basin to suit your new or existing bathroom design. Brilliant White high gloss ceramic products a staple of modern and traditional bathrooms globally. Traditional rounded edges or ultra-modern architectural lines ceramic products are a bathroom essential and with the high gloss easy clean finish you can add a touch of luxury to your washroom. Our ceramic products are hand made in the traditional fashion, using the same craftsmanship as 95 years ago and due to this process the sizes may vary +/-2% from those shown and may not be exactly uniform. We only sell hand crafted ceramic products for the high end quality. Our friendly and knowledgeable Customer Service and Technical Teams are on hand and ready to help during office hours. We answer all messages within 24 hours. Monday - Thursday 9:30am-5:30pm. Friday - 9:30am - 5:00pm. Saturday, Sunday and Bank Holidays - Closed. This item is in the category "Home, Furniture & DIY\Bath\Bathroom Sinks & Vanities\Bathroom Sink Taps". The seller is "bathroomfactory" and is located in this country: GB. This item can be shipped to United Kingdom.